Covid-19: Library Services During Disruption

As the University continues to operate under an essential services model the health and safety of the library and university community is of primary concern.  We are currently working with the University to develop protocols, processes, and resources needed to ensure health and safety to resume those services that require on-site access.
 
While the building remains closed, the library can be accessed by appointment for select services and material pickup. Visit our Fall 2020 information page to learn abut the modified services that are available for the fall semester.
 
We will continue to update this page as these services develop. 
 

Fall 2020 Hours

All librarians and staff are working remotely. 

Live Chat Monday – Thursday
10:00 AM – 7:00 PM
 
Friday
10:00 AM – 4:00 PM
 
Contactless Pickup Monday – Friday
9:30 AM – 12:30 PM
1:30 PM – 4:00 PM
 
Computer Workstations
 
Monday – Friday
9:00 AM – 12:00 PM
1:00 PM – 4:00 PM
 
Remote Access Computer Workstation
 
Monday – Friday
10:00 AM – 4:00 PM
 
Academic Data Centre Virtual Labs
 
Monday – Friday
1:00 PM – 4:00 PM
 
Research Data Centre Tuesday – Thursday
1:00 PM – 4:00 PM
By appointment only.

Frequently Asked Questions 

General FAQ:

How can I contact the Library?

Phone:
519-253-3000 Ext. 3402
Phones are answered Monday - Friday from 8:30 AM - 4:30 PM.

Email:
LeddyLibrary@uwindsor.ca 

Live Chat:
Monday – Thursday
10:00 AM – 7:00 PM
 
Friday
10:00 AM – 4:00 PM
 

Is the Leddy Library building open?

The library building is accessible by appointment. This includes computer workstation bookings, and the Research Data Centre remote work stations.  

You can also order and pickup print books and items at Leddy.

All services and centres located in the Leddy Library including the Academic Data Center, Research Data Center, the Center for Digital Scholarship, the Archives and Special Collections, Learning Annex, and Writing Support Desk continue to offer services remotely. 

Can I access library material?

Online Resources: You can access our online resources including articles, books, and videos from home using Omni along with other research collections. If you need assistance finding the right resources for your needs, please connect with your liaison librarian.

Print/Physical Resources: You can request access to our print collections through our Contactless Pickup and Digital Delivery services. To learn more about these services please visit our contactless pickup and digital delivery webpage.

Please contact leddylibrary@uwindsor.ca with if you have any questions.

Do I need to return my borrowed material?

Now that print pickup and digital delivery are available to the campus, users who are able to borrow physical items held by Leddy Library can return them to the library and follow library notices and loan policies. This includes interlibrary loans.

Items eligible for renewal can be renewed online at http://led.uwindsor.ca/my-account under "My Loans". 

If you are unable to return items you've borrowed at this time and are having trouble renewing online please contact us at leddylibrary@uwindsor.ca for help.

If you need to return your books, you can do so using the book return box located outside Leddy Library’s entrance.This includes interlibrary loans.

Are there additional e-resources available at this time?

Most free access to e-resources has now ended. The library continues to track available offers.  

Please visit our COVID-19 resource page as we compile these resources. It’s important to note that some of these resources will not stay openly accessible forever. 

Can I access specialized software remotely through Leddy Library?

Yes, during the pandemic free, temporary access to some software is available.

  • SPSS 26 is available to access off campus. Instructions from ITS are available here.
  • The Acacemic Data Centre is also offering appointments for remote computer access to use specialized software.

I need to consult with a librarian, how can I do this?

If you have a general question, you can always chat with a librarian via the LiveChat service on the library’s website. If chat isn’t available, you can send an email to leddy@uwindsor.ca. Alternatively, can consult with the subject expert librarian for your faculty.  

I’m having trouble accessing a resource, who can assist?  

If you cannot access a resource that is available from our library, please send an email to elecprod@uwindsor.ca and a member of our team will look into the problem promptly.

Can I get help from the Academic Data Center?

Yes. The Academic Data Centre is continuing to offer services remotely.

The Acacemic Data Centre offers daily virtual labs for drop-in student consultations Monday to Friday from 1 to 4 p.m.

The Acacemic Data Centre is also offering appointments for remote computer access to use specialized software.

For other requests please email libdata@uwindsor.ca

Can I order an interlibrary loan to receive material from another library?

Interlibrary Loan is currently available for electronic journal articles as well e-book chapters and scans of chapters. You can request an interlibrary loan online. Delivery of print materials is not currently available through interlibrary loan. This services depends upon the readiness of all participating institutions. At this time many institutions are not in a position to provide ILL.

Faculty FAQ:

How can librarians support my online course development?

Resources:

  • Librarians can help you identify available resources to include as course readings or viewings.
  • Librarians can facilitate transitioning your face-to-face resource list to an online environment using Course Resource Lists, which can be integrated directly into your Blackboard course site.
  • Librarians can help develop guides, supporting materials and assignments for your courses.

Instruction:

  • Librarians can provide virtual library and information literacy instruction for your classes.
  • Librarians can continue to provide instructional support online via the Blackboard Virtual Classroom or MS Teams. (Book early if possible, to ensure availability!)

Research help:

  • Librarians can offer remote one-to-one research support for you and your students via MS Teams and by email.
  • Librarians can assist with sourcing materials for your course, and help you navigate fair dealing and copyright questions.

Download our accessing remote services guide to save for quick reference.

Can I place items on course reserve?

Yes. Please follow the instructions available on our website to submit your course resource requests and connect them to your Blackboard course. Our staff are available to help with any questions at courseresources@uwindsor.ca. However, our 2 hour loans are not available at this time. We are required to hold physical items for at least 2 days after they are returned before they can be circulated again. We are also required to hold items for 2 days after staff prepare them for circulation. In both cases this is due to the survival period of the virus on physical materials.

Will the Library digitize print materials?

Students, staff and faculty members can request Digital Delivery of scanned physical materials.  For more information please visit our contactless pickup and digital delivery webpage.If you need assistance finding the right resources for your needs, please connect with your liaison librarian. 

Will the Library offer curb side pickup?

Contactless Pickup of physical library resources is now available at Leddy Library. For all the information please visit our Contactless Pickup and Digital Delivery webpage. Please note that we are required to hold physical items for at least 2 days after they are returned before they can be circulated again. We are also required to hold items for 2 days after staff prepare them for circulation. In both cases this is due to recommendations on the survival period of the virus on physical materials.

Can the Library purchase new resources?

Yes. The library can acquire books, streaming videos, and other materials to support teaching and research. Please contact your subject librarian to discuss what resources you need. Alternatively, requests for new material can be submitted online. While ebooks may be purchased and made readily accessible as part of the library’s collection, print materials will not be immediately available.
 

Will the Library purchase commercial textbooks for course reserves?

Unfortunately, many commercial textbook publishers do not offer e-textbook versions for the library to purchase. Librarians and staff are working to provide alternative access to our print course reserve items for courses as well as working with faculty members to identify commercial textbook alternatives.

We are working with instructors to explore and identify viable textbook alternatives, including:

  • Using an existing e-book in the relevant subject area from the library’s e-book collection or requesting that the library purchase one. There are many academic e-books that aren’t considered textbooks, and are therefore available for the library to purchase.
  • Adopting an open educational resource (OER). OERs are freely available educational materials that are openly licensed to allow for re-use and modification by instructors. (Contact your librarian)
  • Creating an online Course Resource Lists (http://leddy.uwindsor.ca/course-resources-faculty)
  • Posting individual articles, book chapters, or excerpts and scanned copies of print content, subject to copyright limitations (http://leddy.uwindsor.ca/fair-dealing-copying-guidelines-faculty-staff). Copyright permission will be sought where feasible in cases where the excerpt falls outside of fair dealing guidelines.
  • Linking to content from the library’s existing collection of electronic resources (e-books, journal articles, streaming videos, and other digital materials) or acquiring new content whenever possible.

I have questions about copyright and sharing materials with my students in Blackboard. Can the library provide any guidance?

Yes. The library maintains information about campus copyright and fair-dealing policies on our website. If you’d like to talk to someone you can always email copyright@uwindsor.ca with the specifics of your question.

How can the Library support my research?

Contact your librarian to discuss further services and supports.

Digital Initiatives such as Scholarship at UWindsor and Open Journal Systems services remain available.  

Can I order an interlibrary loan to receive material from another library?

Interlibrary Loan is currently available for electronic journal articles as well e-book chapters and scans of chapters. You can request an interlibrary loan online. Delivery of print materials is not currently available through interlibrary loan. This services depends upon the readiness of all participating institutions. At this time many institutions are not in a position to provide ILL.

Student FAQ:

Building

Can I come to the library?

The library building is accessible by appointment only. This includes contactless pickup, computer workstation bookings, and the Research Data Centre.  

All services and centres located in the Leddy Library including the Academic Data Center, Research Data Center, the Center for Digital Scholarship, the Archives and Special Collections, Learning Annex, and Writing Support Desk continue to offer services remotely. 

When will the Leddy Library re-open?

We are aligning with provincial and institutional regulations around when our University and its services will be safe to re-open. As we move through the provincial phases, we will update and expand our services accordingly. Please check our website for updates.

Can I access the books and physical resources?

You can access our online resources including articles, books, and videos from home using Omni along with other research collections. If you need assistance finding the right resources for your needs, please connect with your liaison librarian.

You can also request Digital Delivery and Contactless Pickup of physical library resources. To learn more about these services please visit our contactless pickup and digital delivery webpage.

Please contact leddylibrary@uwindsor.ca with if you have any questions.

Do I need to return my borrowed material?

Now that contactless pickup and digital delivery are available to the campus, users who are able to borrow physical items held by Leddy Library should attempt to return them to the library and follow library notices and loan policies.   

If you are unable to return items you've borrowed at this time and are having trouble renewing online please contact us at leddylibrary@uwindsor.ca for help. 
 
Items eligible for renewal can be renewed online at http://led.uwindsor.ca/my-account under "My Loans".  

If you need to return your books, you can do so using the book return box located outside Leddy Library’s entrance. 

Interlibrary loans are available for e-resources only and we cannot process returns of interlibrary loan materials at this time.  

Can I use the printers?

Printing will be available at the circulation desk to users who book a computer workstation. 

Can I use the computers?

Students can now book computer workstations at the library for 3-hour blocks on Mon-Fri.  

Visit our webpage to reserve and review safe access policies. 

Services: 

Can I get help from the Academic Data Center?

Yes. The Academic Data Centre is continuing to offer services remotely.

The Acacemic Data Centre offers daily virtual labs for drop-in student consultations Monday to Friday from 1 to 4 p.m.

The Acacemic Data Centre is also offering appointments for remote computer access to use specialized software.

For other requests please email libdata@uwindsor.ca

Can I get items from Archives and Special Collections?

No. Unfortunately, access to the physical items are not available at this time. However, we encourage you to visit archive@uwindsor.ca for more information on your query. Some items may be available online.

Can I get help with making my work Open Access?

Yes. If you are interested in publishing your work on https://scholar.uwindsor.ca/ please email for more information at scholarship@uwindsor.ca   

Will the Leddy Library be offering English Conversation Group this semester?

Yes, the English Conversation Group will be offered online this semester. View the schedule and meeting details on our English Conversation Group webpage.

Can I visit the Writing Support desk?

The Writing Support Desk at Leddy Library is current closed, however services continue to be offered online. Visit the Student Success and Leadership Centre webpage for details on how to book appointments.

Assistance and Research Help:

I need to consult with a librarian, how can I do this?

If you have a general question, you can always chat with a librarian via the LiveChat service on the library’s website. If chat isn’t available, you can send an email to leddy@uwindsor.ca. Alternatively, can consult with the subject expert librarian for your faculty.  

Where I can find tutorials and tips on using library resources?

Check out the Leddy Library Crash Course available for quick guides and information.

I’m having trouble accessing a resource, who can assist?

Graduate Student Services:

I have a graduate study room - how can I return the key?

Please place the key in an envelope and put your name and student number on the front of the envelope. Drop it off in the book return bins located at the library entrance. The bins are emptied regularly, and we will contact you when we receive your key.  

I am on a waiting list for a graduate study room, will I still be considered when the library re-opens?

Any graduate students currently on the wait list will have their spot held in line. When the rooms become available, we will contact you.

I have personal belongings and library materials in my graduate study carrel - how can I retrieve my things?

Please email leddylibrary@uwindsor.ca to request access to personal items in group study rooms. You will be able to arrange pickup during our contactless pickup service. 

Community/Alumni FAQ:

As an Alumni, I usually come into the library to access the electronic resources. Now that the library is closed to the public, do I have other options for access?

Yes! There are many e-resources that can still be accessed from off campus. There are also Open Access items available that may interest you.

Please contact leddylibrary@uwindsor.ca if you have questions about access to physical collections. 

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