Covid-19: Library Services During Disruption

As the University continues to operate under an essential services model the health and safety of the library and university community is of primary concern.  We are currently working with the University to develop protocols, processes, and resources needed to ensure health and safety to resume those services that require on-site access.
 
The Library is developing a phased plan to gradually restart service. Due to the nature of the environment and the need for processes and equipment, we are unable at this time to provide a calendar of dates for when services will begin.
 
We will continue to update this page as these services develop. 
 
All librarians and staff are working remotely. Our remote hours of operation are 8:30 am - 4:30 pm from Monday to Friday.
 

Frequenty Asked Questions 

General FAQ:

Is the Leddy Library building open?

No, our building is closed in alignment with provincial public health directives during the COVID pandemic. All services and centres located in the Leddy Library including the Academic Data CenterResearch Data Center, the Center for Digital Scholarship, the Archives and Special CollectionsLearning Annex, and Writing Support Desk continue to offer services remotely.

Can I access library material?

Yes, you can access our online resources including articles, books, and videos from home using Omni along with other research collections. If you need assistance finding the right resources for your needs, please connect with your liaison librarian.

However, print and physical resources cannot be accessed at this time. We are currently working to increase access to the print collection. 

Do I need to return my borrowed material?

There is no need to return or renew your books at this time. All loans will be extended, and no late fee will be charged. Please ignore system notices.

If you wish to return your books, you can do so using the book return box located outside Leddy Library’s entrance.

Interlibrary loans are available for e-resources only. Due dates for print Interlibrary Loan items have been extended.

Are there additional e-resources available at this time?

Yes. Some publishers and content providers have temporarily granted access to resources. Please visit our COVID-19 resource page as we compile these resources. It’s important to note that some of these resources will not stay openly accessible forever.

I need to consult with a librarian, how can I do this?

If you have a general question, you can always chat with a librarian via the LiveChat service on the library’s website. If chat isn’t available, you can send an email to leddy@uwindsor.ca. Alternatively, can consult with the subject expert librarian for your faculty.  

I’m having trouble accessing a resource, who can assist?  

If you cannot access a resource that is available from our library, please send an email to elecprod@uwindsor.ca and a member of our team will look into the problem promptly.

Can I get help from the Academic Data Center?

Yes. The Academic Data Centre is continuing to offer services remotely. Please email your request to libdata@uwindsor.ca

Can I order an interlibrary loan to receive material from another library?

Yes. Interlibrary Loan is currently available for electronic journal articles as well e-book chapters. You can request an interlibrary loan online.

Faculty FAQ:

How can librarians support my online course development?

Resources:

  • Librarians can help you identify available resources to include as course readings or viewings.
  • Librarians can facilitate transitioning your face-to-face resource list to an online environment using Course Resource Lists, which can be integrated directly into your Blackboard course site.
  • Librarians can help develop guides, supporting materials and assignments for your courses.

Instruction:

  • Librarians can provide virtual library and information literacy instruction for your classes.
  • Librarians can continue to provide instructional support online via the Blackboard Virtual Classroom or MS Teams. (Book early if possible, to ensure availability!)

Research help:

  • Librarians can offer remote one-to-one research support for you and your students via MS Teams and by email.
  • Librarians can assist with sourcing materials for your course, and help you navigate fair dealing and copyright questions.

Download our accessing remote services guide to save for quick reference.

Can I place items on course reserve?

Yes. Please follow the instructions available on our website to submit your course resource requests and connect them to your Blackboard course. Our staff are available to help with any questions at courseresources@uwindsor.ca.

Will the Library digitize print materials?

At present, only those items that are published and accessible electronically are available. If you need assistance finding the right resources for your needs, please connect with your liaison librarian. The library is developing processes to provide digitization of print materials for research and courses access. The exact date of when this service will be available is not known at this time.

Will the Library offer curb side pickup?

The library is developing processes to safely offer curbside pickup for faculty and graduate students. The exact date of when this service will be available is not known at this time.

Can the Library purchase new resources?

Yes. Please contact your subject librarian to discuss what resources you need. Alternatively, requests for new material can be submitted online. While ebooks may be purchased and made readily accessible as part of the library’s collection, print materials will not be immediately available.

I have questions about copyright and sharing materials with my students in Blackboard. Can the library provide any guidance?

Yes. The library maintains information about campus copyright and fair-dealing policies on our website. If you’d like to talk to someone you can always email copyright@uwindsor.ca with the specifics of your question.

How can the Library support my research?

Contact your librarian to discuss further services and supports.

Digital Initiatives such as Scholarship at UWindsor and Open Journal Systems services remain available.  

Student FAQ:

Building

Can I come to the library?

No, our building is closed in alignment with provincial public health directives during the COVID pandemic. All services and centres located in the Leddy Library including the Academic Data CenterResearch Data Center, the Center for Digital Scholarship, the Archives and Special CollectionsLearning Annex, and Writing Support Desk continue to offer services remotely.

When will the Leddy Library re-open?

We are aligning with provincial and institutional regulations around when our University and its services will be safe to re-open. As we move through the provincial phases, we will update and expand our services accordingly. Please check our website for updates.

Can I access the books and physical resources?

There is no need to return or renew your books at this time. All loans will be extended, and no late fee will be charged. Please ignore No. We are currently unable to provide access to print collections as our building is closed. However, there are many online resources available. If you need assistance locating e-resources, connect with your librarian or ask via our website LiveChat service.

Can I use the printers?

No, printing is not currently available at the library.

Can I use the computers?

Unfortunately, access to computers is unavailable at this time. We know this is a hardship for students. Please check our website for updates on when this service will be available again.

Services: 

Can I get help from the Academic Data Center?

Yes. The Academic Data Centre is continuing to offer services remotely. Please email your request to libdata@uwindsor.ca

Can I get items from Archives and Special Collections?

No. Unfortunately, access to the physical items are not available at this time. However, we encourage you to visit archive@uwindsor.ca for more information on your query. Some items may be available online.

Can I get help with making my work Open Access?

Yes. If you are interested in publishing your work on https://scholar.uwindsor.ca/ please email for more information at scholarship@uwindsor.ca   

Can I visit the Writing Support desk?

The Writing Support Desk at Leddy Library is current closed, however services continue to be offered online. Visit the Student Success and Leadership Centre webpage for details on how to book appointments.

Assistance and Research Help:

I need to consult with a librarian, how can I do this?

If you have a general question, you can always chat with a librarian via the LiveChat service on the library’s website. If chat isn’t available, you can send an email to leddy@uwindsor.ca. Alternatively, can consult with the subject expert librarian for your faculty.  

I’m having trouble accessing a resource, who can assist?     

If you cannot access a resource that is available from our library, please send an email to elecprod@uwindsor.ca and a member of our team will look into the problem promptly.

Graduate Student Services:

I have a graduate study room - how can I return the key?

Please place the key in an envelope and put your name and student number on the front of the envelope. Drop it off in the book return bins located at the library entrance. The bins are emptied regularly, and we will contact you when we receive your key.  

I am on a waiting list for a graduate study room, will I still be considered when the library re-opens?

Any graduate students currently on the wait list will have their spot held in line. When the rooms become available, we will contact you.

I have personal belongings and library materials in my graduate study carrel - how can I retrieve my things?

Right now, there is no access to contents of study rooms. Once the library reopens, we will contact you to set up how you can retrieve your items.

Community/Alumni FAQ:

As an Alumni, I usually come into the library to access the electronic resources. Now that the library is closed to the public, do I have other options for access?

Yes! There are many e-resources that can still be accessed from off campus. There are also Open Access items available that may interest you.

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